Exchange Policy

At Faan Al Ibdaa, we strive to ensure the utmost satisfaction of our customers with every purchase made on our website. However, we understand that sometimes exchanges may be necessary. To facilitate a smooth exchange process, we have developed the following exchange policy:

1. Eligibility for Exchange

Items eligible for exchange must be unused, unopened, and in their original packaging. Exchanges are accepted within 7 days from the date of purchase or delivery.

2. Excluded Items

For hygiene reasons, certain items such as opened or used cosmetics, skincare products, and perfumes are not eligible for exchange unless they are faulty or damaged upon arrival.

3. Exchange Procedure

To initiate an exchange, customers must contact our customer service team via email or phone within the specified exchange period. Customers will be required to provide the order number, details of the item(s) to be exchanged, and the reason for the exchange. Once the exchange request is approved, customers will receive instructions on how to return the item(s) to our warehouse.

4. Condition of Returned Items

Returned items must be in their original condition, unused, unopened, and with all original tags and packaging intact. Faan Al Ibdaa reserves the right to reject exchanges if the returned items do not meet the eligibility criteria outlined in this policy.

5. Exchange Options

Upon receiving the returned item(s) and verifying their condition, customers will be offered the following options: Exchange for a different product of equal or lesser value (in case of a price difference, the customer will be refunded or required to pay the difference). Store credit equivalent to the value of the returned item(s) to be used for future purchases on our website.

6. Shipping Costs

Customers are responsible for the shipping costs associated with returning the item(s) for exchange unless the exchange is due to an error on our part or the item is faulty/damaged upon arrival.

7. Processing Time

Once the returned item(s) are received and inspected, exchanges will be processed within [X] business days. Customers will be notified via email once the exchange has been processed, along with any relevant tracking information.

8. Final Sale Items

Items marked as final sale or purchased during promotional events may not be eligible for exchange unless they are faulty or damaged upon arrival.

9. Policy Changes

Faan Al Ibdaa reserves the right to update or modify this exchange policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes. By making a purchase on the Faan Al Ibdaa website, customers acknowledge and agree to abide by the terms and conditions of this exchange policy. If you have any questions or require further assistance regarding exchanges, please don't hesitate to contact our customer service team.