About Us

About Us

FAAN AL IBDAA PERFUMES & COSMETIC IND LLC, where the essence of creativity meets the world of perfumes and cosmetics. With a progressive, solid foundation, we take pride in creating some of the region's best fragrances and beauty care products with over 35 years of experience.

Founded in 2013 by Mr. Abdullah Ismail with a passion for creation, our company is dedicated to crafting products to be a true form of artistry. Under Mr. Ismail's visionary leadership, FAAN AL IBDAA established itself as a leader in continuous innovation, consistently producing high-quality products that inspire and uplift.

Our commitment to excellence has not only shaped our brand, but has also encouraged global distributors around the world to join our mission. We've been successful in building a network of partners who share our passion for quality, and the art of creation.

We specialize in the creation, production, and distribution of perfumes, bakhour, cosmetics, deodorants, air fresheners, body mists, and other ranges of other quality products. With a manufacturing setup that has the capacity to produce 50 million units annually, we are fully equipped to meet your needs. At FAAN AL IBDAA, we are driven by our beliefs and faith in the products we create with a solid principle to never compromise on the quality of any of our components and we welcome you to our world of quality, excellence, and passion for creation.

Our manufacturing units are certified with GMP, ISO 22716:2007, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, OHSAS 18001:2007, EQM, ESMA UAE.S GSO 1943:2016.

 

Mission

At FAAN AL IBDAA, our mission is to craft perfumes and cosmetics products that resonate with the essence of art and creativity, ensuring each product becomes a testament to our commitment to quality and innovation.

 

Vision

Our vision is to be a global leader in the perfume and cosmetics industry, known for our commitment to quality, and passion for creation. We aspire to continue pushing the boundaries of innovation, offering a diverse range of products that captivate the senses and transform daily routines into extraordinary experiences. We seek to build a network of partners who share our passion, creating a community united by excellence and creativity.

 

Values

• Quality & Excellence: We are dedicated to upholding the highest standards in every product we create, ensuring that they not only meet but exceed expectations.

• Innovation: Continuous improvement and innovation drive us. We believe in pushing boundaries and setting new standards in the world of fragrances and cosmetics.

• Integrity: Our promise is built on trust. We never compromise on the quality of our components, ensuring our customers always receive genuine products.

• Leadership: We lead by example, setting benchmarks in creativity and product excellence under the visionary leadership of our founder.

• Collaboration: Our global network of partners and distributors is a testament to our belief in collective growth and shared passion.

• Passion: At the heart of our endeavors lies a deep-seated passion for creation. Every fragrance, and every product is a labor of love.

• Commitment: We stand by our promises, ensuring that our products always evoke feelings of luxury, artistry, and finesse.

Exchange Policy - Faan Al Ibdaa Perfumes and Cosmetics

Exchange Policy

At Faan Al Ibdaa, we strive to ensure the utmost satisfaction of our customers with every purchase made on our website. However, we understand that sometimes exchanges may be necessary. To facilitate a smooth exchange process, we have developed the following exchange policy:

1. Eligibility for Exchange

  • Items eligible for exchange must be unused, unopened, and in their original packaging.
  • Exchanges are accepted within [X] days from the date of purchase or delivery.

2. Excluded Items

For hygiene reasons, certain items such as opened or used cosmetics, skincare products, and perfumes are not eligible for exchange unless they are faulty or damaged upon arrival.

3. Exchange Procedure

  • To initiate an exchange, customers must contact our customer service team via email or phone within the specified exchange period.
  • Customers will be required to provide the order number, details of the item(s) to be exchanged, and the reason for the exchange.
  • Once the exchange request is approved, customers will receive instructions on how to return the item(s) to our warehouse.

4. Condition of Returned Items

  • Returned items must be in their original condition, unused, unopened, and with all original tags and packaging intact.
  • Faan Al Ibdaa reserves the right to reject exchanges if the returned items do not meet the eligibility criteria outlined in this policy.

5. Exchange Options

Upon receiving the returned item(s) and verifying their condition, customers will be offered the following options:

  • Exchange for a different product of equal or lesser value (in case of a price difference, the customer will be refunded or required to pay the difference).
  • Store credit equivalent to the value of the returned item(s) to be used for future purchases on our website.

6. Shipping Costs

Customers are responsible for the shipping costs associated with returning the item(s) for exchange unless the exchange is due to an error on our part or the item is faulty/damaged upon arrival.

7. Processing Time

  • Once the returned item(s) are received and inspected, exchanges will be processed within [X] business days.
  • Customers will be notified via email once the exchange has been processed, along with any relevant tracking information.

8. Final Sale Items

Items marked as final sale or purchased during promotional events may not be eligible for exchange unless they are faulty or damaged upon arrival.

9. Policy Changes

Faan Al Ibdaa reserves the right to update or modify this exchange policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

By making a purchase on the Faan Al Ibdaa website, customers acknowledge and agree to abide by the terms and conditions of this exchange policy.

If you have any questions or require further assistance regarding exchanges, please don't hesitate to contact our customer service team.